Responsible Gaming at hbji — Play Safe, Stay in Control

Our Commitment to You

hbji is Bangladesh's most trusted online betting and casino platform, and that trust is built on more than just great games and fast payments. It rests on a genuine commitment to the wellbeing of every player who walks through our virtual doors. We recognise that for most players, betting on cricket, exploring slots, or joining a live casino table is a fun, social activity — but we also know that gambling can become a problem for some people, and we take that reality seriously.

Our responsible gaming framework is designed with Bangladeshi players in mind. We provide practical, accessible tools that allow you to set personal limits, take a break, or step away entirely if you need to. We monitor betting patterns across the hbji platform so our support team can proactively reach out if we spot signs that gambling may be causing harm. And we make it easy — not difficult — for players who need help to get it quickly.

hbji enforces a strict minimum age of 21 years for all players. Age and identity verification is a mandatory part of the registration process, and any account found to belong to an individual under 21 will be suspended immediately. We are committed to keeping gambling away from minors, and we encourage parents and guardians across Dhaka, Chittagong, Sylhet, and every corner of Bangladesh to use parental control software to prevent underage access to online gambling platforms.

Important Reminder: Gambling is entertainment, not a way to make money. Never bet with funds you cannot afford to lose. If gambling stops being fun and starts causing stress, financial difficulty, or relationship problems, it is time to use the tools on this page or speak to someone. hbji's support team is available 24/7 at [email protected] — reaching out is always the right move.

Tools Built to Keep You in Control

Every hbji account comes with a full suite of responsible gaming tools — all free, all easy to activate, and all designed to put you firmly in the driver's seat.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your hbji account. Once your chosen limit is reached, further deposits are blocked until the period resets. Limits take effect immediately and can only be increased after a 7-day cooling-off period — giving you real, enforceable control over your spending.

Session Time Limits

Set a maximum duration for your active gaming sessions on hbji. When your session limit is reached, you will receive a clear on-screen notification and the platform will prompt you to take a break. Research shows that time awareness is one of the most effective ways to prevent problematic gambling behaviour.

Loss Limits

Define the maximum net loss you are comfortable with over a set period — daily, weekly, or monthly. Once your loss threshold is hit, your account will be automatically paused for the remainder of the period. This tool is particularly effective for players who find it difficult to stop chasing losses after a bad run.

Reality Checks

Enable periodic on-screen reminders that show you how long you have been playing and a summary of your net session result. Reality checks break the flow of continuous play and prompt a moment of reflection — helping you make a conscious, informed decision about whether to continue or step away.

Time-Out / Cool-Down

Take a short break from hbji — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not be able to log in, place bets, or receive promotional communications. Time-outs are quick to activate from your account settings and take effect instantly.

Self-Exclusion

If you need a longer break, self-exclusion allows you to close your hbji account for a minimum period of 6 months, up to 5 years, or permanently. During self-exclusion your account cannot be reopened before the exclusion period expires, and all marketing from hbji will cease immediately. Contact our support team to activate self-exclusion at any time.

How to Activate Your Responsible Gaming Tools

Activating any responsible gaming tool on hbji takes less than two minutes. You do not need to call anyone or submit a formal request — most tools are available directly in your account settings. Here is how to get started:

Can't find a setting or need a tool applied urgently? Contact our 24/7 support team at [email protected] with the subject line "Responsible Gaming Request" and our team will action it immediately — any time of day or night, including Eid, BPL season, and public holidays.

1

Log in to your hbji account

Visit hbji.io and log in using your registered email address and password. If you have forgotten your credentials, use the account recovery option on the login page.

2

Navigate to Account Settings

Click on your profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu.

3

Open the Responsible Gaming tab

Inside Account Settings, locate and select the "Responsible Gaming" tab. You will see all available tools listed here: deposit limits, loss limits, session limits, reality checks, time-out, and self-exclusion.

4

Choose your tool and set your preferences

Select the tool you want to activate, enter your preferred limits or time period, and confirm. Limits that reduce your access take effect immediately. Limits that increase your access require a minimum 7-day waiting period for your safety.

5

Confirm and save

Review your chosen settings and tap "Save". You will receive a confirmation notification in your registered email inbox. Your responsible gaming tools are now active. You can review or update them at any time from the same settings panel.

Recognising a Gambling Problem

Problem gambling can affect anyone regardless of age, income, or background. These are the four key areas where warning signs most commonly appear.

Financial Warning Signs

Spending more than you can afford to lose
Borrowing money to fund gambling
Neglecting bills or essential expenses
Repeatedly chasing losses to recover funds

Emotional Warning Signs

Feeling restless or irritable when not gambling
Using gambling to escape stress or low mood
Feeling guilty or ashamed after a session
Mood swings tied to wins and losses

Social Warning Signs

Hiding gambling activity from family or friends
Lying about how much time or money you spend
Withdrawing from social activities or responsibilities
Conflicts with loved ones over gambling habits

Behavioural Warning Signs

Inability to stop or cut back despite wanting to
Gambling for longer than originally intended
Neglecting work, study, or family duties
Returning to gambling immediately after losing

If you recognise any of these signs in yourself or someone you care about, please take action now. Use hbji's self-exclusion tool, contact our support team, or reach out to a professional counselling service. Asking for help is a sign of strength — not weakness. Our support team at [email protected] is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

Self-Assessment: Is Gambling Still Fun for You?

Answer the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to use hbji's responsible gaming tools or speak to a professional.

Responsible Gaming Self-Assessment

This is not a clinical diagnostic tool. It is a personal reflection guide to help you check in with your gambling habits.

1

Have you ever spent more money on gambling than you originally planned or could comfortably afford?

2

Have you gambled to try to recover money you had previously lost — known as "chasing losses"?

3

Have you ever lied to family members, friends, or colleagues about how much you gamble or how much you have lost?

4

Has gambling ever interfered with your work, studies, family responsibilities, or social life?

5

Have you borrowed money, sold possessions, or neglected financial obligations in order to fund gambling?

6

Do you feel anxious, irritable, or restless when you are unable to access gambling platforms?

7

Have you tried to cut back or stop gambling but found yourself unable to do so on your own?

8

Do you find that you need to bet larger amounts over time to get the same level of excitement or satisfaction?

Three or more "yes" answers? This is a strong indicator that gambling may be having a negative impact on your life. Please contact our support team now at [email protected] with the subject "Responsible Gaming Request", or activate self-exclusion directly from your account settings. Help is available right now, at no cost and with complete confidentiality.

Protecting Minors & Vulnerable Players

hbji maintains a strict 21+ age policy and employs mandatory identity verification to prevent underage players from accessing our platform. However, we recognise that parental and guardian oversight remains an essential layer of protection — particularly in households across Bangladesh where young people share devices.

We strongly encourage parents and guardians to install parental control software on shared devices and to monitor internet usage. Several reputable, free-to-use parental control tools are widely available and can be configured to block gambling websites entirely.

hbji also has internal monitoring systems in place to flag accounts that show unusual patterns consistent with underage or vulnerable use. If our team identifies such an account, it is reviewed and potentially suspended pending verification — the safety of our player community always comes first.

If you believe a minor has accessed or registered on hbji.io, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act on all such reports as a top priority.

Mandatory KYC

Identity and age verification required before any withdrawal

Activity Monitoring

Our team actively monitors accounts for signs of underage or vulnerable activity

21+ Enforcement

Accounts found to belong to players under 21 are immediately suspended

24/7 Reporting

Report underage access or vulnerable player concerns around the clock

The Golden Rules of Safe Gambling

Keeping gambling fun is about staying informed and disciplined. These principles are the foundation of safe, responsible play on hbji.

Set a Budget

Decide in advance how much you can afford to spend — and stick to it. Treat your gambling budget the same way you would a night out or a leisure activity. It is entertainment spending, not investment capital.

Manage Your Time

Set a time limit before you start playing and use hbji's session timer feature to enforce it. Taking regular breaks keeps your decision-making sharp and prevents the kind of extended play that tends to lead to poor choices.

Never Chase Losses

Losing sessions are a normal part of gambling. Chasing losses by increasing bet sizes or playing beyond your budget is one of the most common paths to serious financial harm. Accept losses as the cost of entertainment and walk away.

Play for Fun

The moment gambling stops being fun and starts feeling like an obligation or a source of stress, it is time to stop. hbji's tools are here to help you maintain that boundary — use them freely and without hesitation.

Getting Help — You Are Not Alone

If gambling has become a problem, professional support is available. Reaching out is the bravest and most important step you can take.

hbji Support Team

Our dedicated responsible gaming support team is available 24/7. Email us at [email protected] with the subject "Responsible Gaming Request". We respond within minutes and can activate any tool on your behalf immediately.

Talk to Someone You Trust

Sharing what you are going through with a trusted friend, family member, or colleague can be a powerful first step. You do not have to manage a gambling problem alone — people who care about you want to help. Across Bangladesh, community and family support networks are a strong resource.

Professional Counselling

Mental health and addiction counselling services are available across Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh. If gambling is causing serious harm to your mental health, finances, or relationships, we encourage you to speak with a qualified healthcare professional.

Self-Help Resources

Keeping a personal gambling diary — recording session duration, amounts spent, and how you felt before and after — can be a powerful self-awareness tool. Many players find that tracking their habits in this way makes it easier to spot problem patterns early and take corrective action before things escalate.

If you are in financial crisis or experiencing severe distress as a result of gambling, please seek immediate help. Contact your bank or bKash/Nagad provider to temporarily block gambling-related transactions, reach out to a trusted person in your life, and email our team at [email protected] right away. hbji will work with you — not against you — to protect your wellbeing. You matter more than any account balance.

hbji's Responsible Gaming Pledge

Every decision we make at hbji is guided by these core responsible gaming commitments.

We Enforce 21+ Strictly

Mandatory age and identity verification for every player, no exceptions. Underage accounts are suspended immediately upon detection.

We Provide Free Tools

All responsible gaming tools — deposit limits, time-outs, self-exclusion — are free to activate, easy to use, and available to every registered player at any time.

We Monitor Proactively

Our platform monitors account activity for signs of problem gambling and our team may reach out proactively if we have concerns about a player's wellbeing.

We Respond 24/7

Our responsible gaming support team is available around the clock, every day of the year. No request for help is ever too small or too urgent.

We Respect Your Decision

If you choose to self-exclude, we will honour that decision completely — no re-engagement marketing, no attempts to win you back before your exclusion period is up.

We Keep It Confidential

All responsible gaming requests are handled with complete confidentiality. Your privacy is protected in accordance with hbji's Privacy Policy at all times.

Responsible Gaming at hbji — Play Smart, Stay Safe